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Refunds and Delivery Policy
Each purchase of a permanent download shall be deemed a final, non-exchangeable, non-refundable sale. Once a product has been purchased it is immediately sent to the email address provided and stored in the user's online account area available for download. You may not cancel an order by you for any permanent download of a product once it has been sent and made available for download.

Incorrect products purchased in error

We cannot be held responsible if you have purchased the wrong product. We understand that accidents do happen however, and will be able to help you find the correct product and in some cases issue a replacement. Any replacement items will be logged on the user's account.

International Reports

You may change or cancel an International Company investigation within 3 hours, if it is not immediately available for purchase. If an investigation has already begun we may not be able to change or cancel. Contact us for more information.

Digital Product sales are final. Once a product is purchased, it is generated, emailed to the registered email address and made available for download. After the product has left our systems, it belongs to the user. We cannot track whether or not a product has been received, opened or read by the recipient and therefore no refunds can be issued for products purchased.

Product not as described

We provide samples of credit reports and document images, as well as detailed content lists in our pages. These examples give our customers an opportunity to review our products before purchasing. If you are unsure about the content of a product you should contact us.

In the event that you have received an item which has not been described accurately in the ways described above, please notify us within 72 hours.

Incorrect or Incomplete Product

We strive to ensure that all data and products available are accurate. Please note, all data is provided by third parties, including official registries and some unofficial sources. In the unlikely event that any product contains inaccuracies or if an item is incomplete, we will correct and re-issue the product. If for any reason we are unable to re-issue the required product, or there are continuing issues we will issue a refund.

If you have received an incomplete or inaccurate product please notify us within 72 hours.

Product not Received / Delivered

We keep detailed logs of all items sent from our systems once a payment has been made. If you do not receive your product because your email address was entered incorrectly, please contact us and we will re-send the products to the correct address. We will not be liable for any claims of non-receipt of a products that was the result of an incorrect email address provided by you. We cannot therefore refund an order under these conditions. The customer is responsible for providing a correct and functional email address.

Why does the 'cooling off' period not apply to digital products?

The mentioned regulations do not apply to immediately downloadable digital products. This is because a customer might re-send the goods to the supplier in order to get a refund, and yet still have received the full benefit from the purchase already.

Subscription Cancellations
If you would like to cancel your subscription, you will need to log in to your PayPal account. A subscription can be canceled up until the day of the next scheduled payment.

To cancel an Active Subscription:
Log in to your PayPal account
  1. Click on the History subtab
  2. Choose the Subscriptions field from the Show drop-down menu
  3. Check the From box and change the date back 2 years (or approximately the date you created your subscription)
  4. Click Search
  5. To view the details of a specific Subscription Creation, click Details in the Details column
  6. At the bottom of this page, click Cancel Subscription
  7. On the confirmation page, click Cancel Subscription again

Once you have canceled through Paypal your account will continue to have access to all your features until your subscription reaches the expiration date.

If you are entitled to a refund under the terms described above please use the Contact Us page to make your request.
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